A Leadership Knowledge Management Model for E-Government: A Preliminary Empirical Test
نویسندگان
چکیده
Although technology has greatly enhanced the ability of government to provide resources electronically, there is still a need for the development of knowledge management systems that potentially improve flexibility and provide citizens with better service. As e-government continues to grow, a key area is the advancement of leadership to increasingly provide effective knowledge resources to the public sector. Drawing from the Malcolm Baldrige National Quality Award (MBNQA) leadership triad as a research framework, the purpose of this study is to develop and test a model that identifies the relationship between leadership and knowledge management within a city government. The study, conducted over a fiveweek period, indicated a strong relationship between the MBNQA leadership triad and knowledge management.
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